Got a WalMart.com account?
Don’t store your credit card info in it.
Walmart currently has a personal computer at one of their Maryland stores that was shipped there for store pickup via a fraudulent order on my account. I assume someone hacked my account due to lousy internet security. My experience with WalMart.com customer support indicates the whole company may be infested with incompetence.
I recieved an email notice about this charge on 2/12/13 and immediately called WalMart.com customer service at 800.966.6546 to alert them that the order was fraudulent. I also called my credit card company’s fraud reporting line and reported the card as lost or stolen.
The WalMart.com service representative assured me that the Maryland store would be instructed not to release the product and that my credit card would not be charged.
He lied. My card was charged with the full amount a couple of days later.
I called the Maryland store directly this morning and was told the product had not been released. As to the charge on my card they redirected me back to WalMart.com customer support at (800) 966-6546.
I called, and was informed that I would have to dispute the charge with my financial institution.
When I asked why WalMart charged my card after I informed them the order was fraudulent I just got a repeat of the statement that I would have to dispute the charge with my financial institution.
I asked to speak to a supervisor, and got Diane.
Diane stuck to the story, and had no explanation of why WalMart.com would charge my account when no one had recieved the product. She merely stated that she could not provide a refund under federal law on a fraudulent charge. I told her there shouldn’t have been a fraudulent charge because WalMart made the charge AFTER I reported a fraudulent order, and what happened to the policy of not charging a customer until the item was picked up?
She wasn’t willing to provide any answers, and just kept repeating the same irrelevant nonsense.
So now I’m sitting here deciding whether to pay some bills late or dig into the savings account because WalMart has charged me for a product I haven’t recieved, that WalMart still has in its possesion, and my bank is closed for President’s Day.
The little guy once again has to deal with the hassle and accept all the risk.
I’ve closed my WalMart.com account and plan to avoid their stores like the plague henceforth.
I would appreciate anyone and everyone reposting this article, as the web is the only recourse we have against large corporations that tilt their shoulders and force their customers to accept all risk in every transaction.
Tell ’em it’s all because of the way they mishandled order #2677063-458618 and allowed a thief to victimize their customer.