Draining the Swamp

An old adage says that to eliminate alligators one must first drain the swamp.

While draining the swamp might eventually eliminate the gators, one will simply experience terror at how many gators there actually are and the gators will simply migrate to another swamp and return when the original one is refilled.

To really get rid of gators one has to follow three steps:

  1.   Stop reproduction
  2.   Destroy the current residents
  3.   Create barriers to new immigration

And there you have the simple process for eliminating virtually any problem, not limited to but including man-eating critters.

In my world, the swamp is Microsoft Windows. It’s a crufty, patchy, fragile environment full of problems that recurr and reproduce if they are not methodically and logically dealt with on a timely basis. There is no option for draining the swamp. Fiscal responsibility and the choke hold Microsoft has achienved on the world of corporate business software limits the ammount of processes that can be moved to dry land (UNIX, Linux, Mainframe, MAC).

So we follow problem and incident management techniques under the ITIL (Information Technology Information Library) structure to eliminate recurrences (reproduction) of incidents, resolve problems permanently, and create a continuous cycle of quality improvement to keep new problems and incidents from developing (barriers to immigration).

It’s not nearly as fun or exciting as gator hunting, but it is sometimes just as terrifying.

Split Seconds from Death

Officer FrazierI woke up, feeling exhausted, every muscle in my body contracted and sore, as if I’d just come out of some epic physical struggle.

For a moment I was confused, then the nightmare I’d awakened from flooded back into my memory.

It was one of those dreams that didn’t depend on my imagination or some random firing of neurons that create fantasies and fiction while we sleep. It was a dream of real memories, a reliving of a few moments in time that were so intense I can recall them even in my waking hours and feel a hint of the panic and drive to survive that absorbed my entire being the night I caught Victor Laray Heath beating his girlfriend in an apartment parking lot.

I was on patrol doing my typical night shift search for burglars and drug dealers when the call came in. Dispatch said the “actor” (the politically correct word law enforcement had begun using to refer to suspects in those days) was in an apartment engaged in a family violence assault.

Normal protocol on family violence assaults was for a back-up to be sent immediately…officers were advised not to enter family violence environments alone if possible. Whoever called the incident in to 911 identified the “actor” as Victor Laray Heath.

No sooner had the dispatcher released the mic key than my sergeant’s voice came over the radio: “Fourteen [my badge number and radio ID], 10-0 on that subject…don’t know if you’ve dealt with him before, but I repeat, 10-0. Greenville [to dispatch], get another unit en route code three.”

It was one of hundreds of 10-0 (use extreme caution) radio signals I’d received over the years. I knew Victor Heath. He was about my age and had already done time.

He also was built like Mike Tyson.

Victor Heath mug shot

I wasn’t too concerned, though. The ruckus was reportedly occurring in a unit somewhere on the second floor and I figured by the time I parked my squad and located the right apartment my backup would be in the parking lot or right on my heels.

Unfortunately, as I pulled into the apartment complex the family violence incident had migrated from the apartment interior, down the stairs, and into the rows of parked cars. Victor had his girlfriend by the hair and was punching her about the face and upper body.

It wasn’t like I could circle the parking lot and wait for backup to arrive. With the strength and rage that was evident in Victor’s attack, it was apparent to me that his victim might sustain fatal injuries if he wasn’t stopped.

I threw the gear shift into park almost before the car stopped rolling. Grabbing my long police Streamlight flashlight I bolted out of the vehicle and ran toward Victor, hooking one arm through his as he drew his fist back for another punch at his screaming girlfriend.

He had been so focused on her he evidently had no idea I had arrived, and he spun around in surprise and jerked his arm free after I pulled him away from her.

For a moment he just stared wild-eyed at me, then he charged. He struck me directly in the chest with a balled up fist and I fell backward, heaving to regain the breath that had been knocked out of me. I scrambled to my feet as Victor hesitated for a second, then charged at me again.

I managed to sidestep the majority of his body-blow and shoved him toward the hood of my nearby squad car, wrapping my arms around him from behind to try to pin his hands down to his side. It was a stupid tactical move. Bigger, stronger, and faster than me, he easily wrenched his right arm free. He reached down and grabbed the grips of the .357 magnum in my side holster. He tried to pull the revolver free, breaking all my belt keepers loose and forcing my duty rig all the way up to my armpit.

Thank God for the Safariland security retention holster I’d bought only weeks before. It held and Victor couldn’t get my gun out of it. Desperately I clamped my right hand firmly over his on top of the gun and shoved downward with all my might. At the same time I lifted the Streamlight in my left hand and brought it crashing down over Victor’s skull. The thought flashed through my mind that I might have just killed him as he crumpled into a lifeless heap over the hood of my squad car.

About that time I heard tires squealing as Sgt. Bench came sliding Tokyo-drift style in to the parking lot. The back-up unit was right behind him and in moments they had the dazed perpetrator handcuffed and stuffed into the back of a patrol car.

I finished my shift that night. The next day I started experiencing chest pains and went to my doctor. Subsequent x-rays revealed that my sternum was cracked from the force of Victor’s punch the night before. I’d been wearing a Kevlar vest with a shock plate in it at the time; there’s no telling what additional damage might have been done otherwise.

Victor went back to prison for assault on a peace officer along with the recently enacted statute for “attempting to take a peace officer’s weapon”.

Several years later I had the pleasure of pulling him over and arresting him again on a parole violation warrant. That time he was the most polite, cooperative parolee I’d ever dealt with. The first words from his mouth as he exited the vehicle were, “Please don’t shoot me, Officer Frazier, I ain’t gonna do nothin’ this time,” then he went to the back of the car with hands in the air and assumed the frisk position without being asked.

The memory of that night comes back to me once in a while as I sleep, and I wake up thankful to be alive and well. I think that particular event returns in my sleep so often to remind me that no matter what else is going on in the business world, or the economy, or on the job, what ultimately matters is life and death and whether you’re prepared for each.

Most of the time the things we worry so much about have little or nothing to do with that.

Beatin’ the Odds Again

Back in the day American middle class folks, especially the men, could count on building a final career with one company after an initial decade of job hopping to find one that suited them. They’d finally settle down with an employer and spend the remaining 20, 30, or 50 years of their working life with that company, then retire gracefully with a gold watch and a livable pension.

Nowadays the corporations have learned that pensions are an albatross which grows larger and heavier with every generation, thanks to vampiric unions that have sucked all the future benefits out of the system.

Thus generation X is stuck with 401ks and our own savings – and if you dare to trust it to last ten more years – social security.

The benefit of staying in one place for 20 to 50 years has evaporated.

I recently looked around me and saw that I and one other person were all that was left of the original crew I hired into as a night shift server operator 17 years ago. With those guys also went most of the fun.

For that and other reasons it became obvious that the time had come for me to seek out new territory and a place that could better appreciate my experience.

I wanted – NEEDED – a fresh start. Miraculously, God provided.

It’s time to learn and teach once again, and I’m going to be just enough out of my comfort zone to give work life the energizing shot it’s been needing the last few months.

My best to the colleagues I leave behind, and I sincerely hope the customer I have served for the past 17 years continues to succeed in what we all hope is the tail end of a massive recession.

Hopefully my replacement there will arrive with the same energy and drive I intend to bring to my new employment.

So now you know the reason for my posting of the “Hazy Shade of Winter” clip last night. Parting is such sweet sorrow. There’s a bit of sadness, a bit of nostalgia, and a lot of excitement and relief all at the same time.

That old Simon and Garfunkle song, especially as interpreted by the Bangles, perfectly captured those emotions.

And to my dear sweet wife, Robin (my little “Victory”), here’s a song for you from those genious southern rockers, Molly Hatchett. I love it when we’re beatin’ the odds like this:

Beatin’ the Odds – Molly Hatchett

Well she grabbed me and asked me,
If I had a name,
She told me she was interested to see,
If I could play the game,
She said her name was Victory,
She didn’t want to know the rules,
That’s just the way I wanted to play,
In a game designed for fools.

We were beatin’ the odds, we
were beatin’ the odds,
We were beatin’ the odds again,
We were gambling with our souls,
We were playing to win,
We were beatin’ the odds again.

Well I rolled the dice feelin’ cold as ice,
And Victory drew the cards,
We knew that loosin’ when the stakes were high,
Could really hit us hard,

I strapped into the drivers seat,
With Miss Victory by my side,
She knew at a glance she was takin’ a chance,
By coming along for the ride.

We were beatin’ the odds, we
were beatin’ the odds,
We were beatin’ the odds again,
We were gambling with our souls,
We were playing to win,
We were beatin’ the odds again.

Time and space stood still that day,
With Victory’s soul and mine,
We were running a race between heaven and hell,
And we could not find the finish line,
And when it was all over we won it in the end,
We were splittin’ the prize
when she opened her eyes,
And said Baby let’s try it again.